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Open 4dnum Legal Terms for Malaysia

We set out the legal rules for your account, access, content use, and record handling in one place so you can check what applies before you proceed.

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4dnum Open 4dnum Legal Terms for Malaysia
REQUEST ROUTES

Switch to Support for Legal Requests

If you need a correction, a copy of stored account data, or a reply to a notice we sent, use the channel below that fits your case. We verify identity before changing sensitive details, and we keep a request trail so you can refer back to it later. That lets us handle legal requests without mixing them with general account chat.

Team online

Live chat

Send a quick legal request when you want a faster reply on data access, account correction, or a notice that needs clarification. We will ask for identity checks before we share anything sensitive.

Email

Write to our support inbox when your request needs attachments, a longer explanation, or a record you want saved in writing. We route the message to the team that handles access, retention, and change requests.

Web form

Use the web form if you want to request a change, ask for a copy of stored details, or note an issue with your account record. The form helps us capture the right date, account, and subject.

DATA CARE

Browse How We Handle Your Data

We keep legal handling narrow: we collect only the details needed to run the account, verify requests, and meet record duties that apply to us.

Data handling

We store only the fields needed to identify you, match payment activity, process legal requests, and settle account questions. Sensitive items stay behind limited access so the right staff can handle them without exposing more than needed.

Cookie control

Cookies help keep your session active, remember language choices, and notice unusual device changes. They support account security checks, but they do not replace identity checks when you ask us to change sensitive details.

Account security

Keep your login private and update your password if you suspect another person saw it. When something looks unusual, we can pause sensitive changes until you confirm the request through a channel we trust.

Retention

We keep records only for the period needed to answer your request, meet applicable duties, and resolve account questions. Once that period ends, the data is removed, masked, or archived according to the reason it was kept.

Change requests

If your details change, send the new name, contact number, or address through support together with proof that matches the request. We update what we can and explain any field that must stay fixed.

Contact route

For access, correction, or deletion questions, contact support first so we can route the case to the right team. If a request needs a legal form or a court order, we will say so plainly.

Open Answers About Legal Requests

These answers cover the legal questions we hear most often: what we keep, when we can share it, how you ask for changes, and what happens if a rule in your location changes. We keep the answers plain so you can act on them without guessing. If your case has a deadline or a formal notice, send it through support with the account details that match your request.

We keep the details needed to identify you, match payment activity, handle requests, and settle account questions. If a record is no longer needed for those reasons, we reduce or remove it under the rules that apply.

Yes. Send the request through support with the account name and the contact method you used before. We may ask for identity checks first, then we send the record set that local law allows.

Send the new detail through support and attach proof that matches the request. We update what we can once the match is clear, and we explain any field that must stay unchanged for legal or security reasons.

If the rule in your location changes, we adjust access and record handling to match the new position. You may see a feature close, reopen, or require extra checks depending on what the law allows.

Cookies help keep you signed in, remember language choices, and notice unusual device changes. They do not replace identity checks, and you can still be asked to confirm sensitive actions on a fresh session.

Start with support so the request reaches the right queue. If the case needs a form, a signed statement, or another legal step, we will tell you what to send and where to send it.

Retention depends on why the record exists. We keep it for the period needed to answer your request, meet applicable duties, or settle a dispute, then remove, mask, or archive it according to that reason.

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