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Open Your Privacy Choices With 4dnum

4dnum brings your account data, wallet records and cookie choices into one clear Privacy Policy, so you can see what we collect before you open an account.

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4dnum Open Your Privacy Choices With 4dnum
CONTACT PATHS

Check Privacy Help Channels

Privacy requests should reach a real support channel, not a public comment thread or shared device message. When you contact us, include the phone number or account ID you used with 4dnum, but do not send full wallet PINs, one-time codes or card photos unless our team asks through a secured channel. We confirm the request first, then explain the next step and expected response window.

Team online

Live chat privacy desk

Use live chat when you are logged in and need a quick privacy check. We can confirm the account, record your request, and move sensitive matters to email if documents are required.

Email privacy request

Email works well for correction, access or deletion requests because you can attach context and receive a written trail. We may ask matching questions before we act on the account.

Wallet data query

If your question relates to Touch 'n Go, GrabPay, Boost dan FPX, send the transaction time and reference. Mask unrelated wallet details so we only handle what the request needs.

ACCOUNT SAFETY

Browse Account Privacy Controls

Our privacy work is tied to the way your account actually runs: logins, wallet checks, game sessions, device choices and support messages create records with different retention needs.

Data we collect

We collect account details you type, login signals, device type, IP data, session records, wallet references and support messages. We do not ask for unrelated personal documents unless a request or account check requires them.

Why we use it

Your data helps us open and secure the account, match wallet activity, handle support, prevent unauthorised access and keep records where law requires. We do not sell your personal data to outside ad lists.

Cookie control

Cookies remember login state, language choice and basic site performance. Some cookies support account safety, while analytics cookies help us see page errors and improve wording without naming you in public reports.

Access protection

We use account checks, staff permissions and login monitoring to reduce misuse. If we see unusual access, we may pause sensitive changes until you confirm control of the phone or email on file.

Retention periods

Wallet references, support transcripts and account records are kept only for business, dispute and legal needs. When those needs end, we delete, mask or anonymise data where our systems allow it.

Change requests

You can ask to correct contact details, update consent choices or request deletion of eligible records. We check your identity first because privacy changes can affect account access and wallet records.

Discover Privacy Policy Answers

These answers explain the parts of our Privacy Policy we are asked about most: account data, wallet records, cookies, access requests and contact routes. They are written for Malaysia readers in plain terms, but they do not replace the full policy text. If your case involves local access rules, account checks or wallet records, contact us before you act.

We collect the details you submit during account setup, plus login records, device signals, IP data, wallet references and support messages. We collect only what is needed for account handling, safety checks, wallet matching and legal records.

For Touch 'n Go, GrabPay, Boost dan FPX, we keep transaction references, amounts, status and timing. These records help match wallet activity to your account and respond when a privacy or payment query comes in.

Yes. Contact support from your logged-in account or email us with account details. We verify identity before sharing data because privacy access can expose wallet records, login history and support messages linked to you.

You can ask us to correct inaccurate details or delete eligible records. Some records may be kept where account checks, disputes, tax, audit or law require retention, and we will explain that outcome.

We use cookies for login state, language choice, page performance, analytics and account protection. Where choices are available, you can adjust them through the cookie banner or your browser settings.

Only staff who need to handle the request, verify the account or maintain records should see it. We use role-based permissions and keep request history so privacy actions can be traced.

Yes. Access depends on local law and is available where local law permits. If rules affect your account or a privacy request, we may need extra checks before acting.

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